Update from Assist regarding Corona virus – Wednesday 18th March, 2020


In line with guidance received from Norfolk County Council today, Assist Trust day services will be closed from Thursday 18th March 2020 – until further notice


We will be trying to keep a presence in the Colegate office to help support members who are at most risk and we will respond to messages left on the phone (01603 230200) and to emails received at office@assist-trust.co.uk. In case of emergencies, please phone 07786 142494




Update from Assist Trust regarding Corona virus – Midday Tuesday 17th March, 2020


The Assist Trust is remaining open for the time being, but we are assessing the situation daily and will alert all our contacts of changes to this situation in case of any of the following scenarios:

(a). Norfolk County Council advise providers to close due to ongoing concerns (current advice is to maintain “business as usual” where possible, but to continue managing risks accordingly)

(b). Infections are confirmed amongst our close contacts and we are advised to close.

(c). Significant staff shortages mean that we cannot run activities safely.

While we remain open, we are taking the following precautions to maintain good hygiene levels and suitable social distancing as far as is practically possible:

  • Members are encouraged to wash their hands regularly and thoroughly. Staff members will ensure that all surfaces are cleaned with anti-bac spray after all activities and at the end of each day.
  • Assist Trust groups will no longer access public spaces or use public transport.
  • The Assist Trust cafe at the Norman Centre will be closed until further notice.
  • All work placements currently attended by Assist Trust members are closed until further notice.

We will continue to run groups that stay at Assist Trust buildings, or take place at the Gardens or in other locations that are secluded and we will make sure that members attending are reassured and given positive support in these difficult times. While the above restrictions apply, we will work hard to ensure that the experience for all members feels as normal and as good spirited as possible.

If any parents or carers are concerned about the specific health concerns of particular individuals, they may choose to keep them at home.

Many thanks for everyone’s support and understanding in these uncertain times. We will continue to keep you updated every day and please do get in touch if you have any specific questions:

Tel: 01603 230200

Email: office@assist-trust.co.uk




Monday 16th March, 2020

Everyone is concerned about the spread of Corona Virus/COVID19 and here at the Assist Trust we are very aware that we work with many people who have complex health needs and who are particularly vulnerable to infection.

For the time being we are keeping our services running but we are checking official advice regularly. If it becomes necessary to suspend our service for a period we will let you know via Social Media. We have asked all our staff and volunteers to be extra vigilant in relation to infection control and to take common-sense steps to reduce the risks to our service users.

If you are unwell, or if you are concerned about cross infection, please do not attend Assist Trust.
If you suspect that you, or someone you care for have symptoms resembling those of COVID19 the NHS is asking people with internet access to use the dedicated https://111.nhs.uk/covid-19 Service. This will take you through the same questions asked by staff at the 111 Telephone Service.

Using the Online Service for COVID19 queries is quicker than making a phone call, you will not have to wait for your call to be taken, and pressure will be eased on the 111 Telephone Service – which is stretched at present – to be available for those who do not have internet access, those who have been directed to make a phone call by using the 111 Online Service first, and those calling with non-COVID19 related health queries.

We will endeavour to provide regular updates and further information via Social Media as/when we can; if you have any concerns about our response or guidance please email us at office@assist-trust.co.uk


Assist Trust