How do I get funding for my son /daughter / person I care for to come to Assist?

This is normally arranged via the social worker or care manager who has helped with the assessment of the individual’s needs – they will be able to say whether their personal budget will cover Assist’s daily rate (£36.23 at the moment). Before considering a particular person we also insist that potential members visit Assist, to meet us and to see if they like what we can offer.

Who sorts out transport to Assist, if it is needed?

Transport is normally arranged by Norfolk County Council, again via the person’s social worker or care manager. Assist now has a travel training scheme that can help people learn how to use public transport to and from the Trust and around the community. Please enquire for details and for ways to get onto the waiting list for this scheme.

I’ve been told that our son / daughter / person I care for is on the Assist Trust waiting list. What does this mean?

Assist has been oversubscribed for some years now, but we try and accommodate people when space becomes available. This does happen from time to time, when individuals leave because their circumstances change, or because they require less day-service provision altogether, or when they find that Assist no longer suits their needs. We will always try to give a realistic time to those waiting and will keep people informed as spaces open up.

How does the timetable work?

When people first start at Assist, they are fitted into low-key groups so that we can get to know them and they can get to know us. When the timetable changes (in March, July and November of each year) members can choose what they would like to do from what’s on offer. We encourage members to say what they would and would not like to do, and to try to stick with their choices after that.

Can members go out at break times?

Some people can, depending on their level of independence and whether it is safe for them to do so.

What do people usually do for lunch at Assist?

Most bring a packed lunch or go out to nearby shops, bakeries or cafés, if they are independent enough. We are not able to take people to the shops to buy things and unfortunately, due to the numbers of people attending, we are also unable to offer the use of the microwave to warm things up. Some of the activities include cooking lunch – the cost of these lunches will be detailed on members’ individual timetables (each member is given a fresh copy each time their timetable changes).

What other things do people need money for at Assist?

All drinks from the machines at Assist cost 30p, and we have a tuckshop for snacks at lunchtime for those who can’t go out. As with the cooking groups, money required for particular activities will be detailed on individual members’ timetables.

What do keyworkers do?

Each member is assigned a keyworker when they join Assist. The keyworker acts as a point of contact for those involved in the member’s life and will usually attend reviews and meetings to support them or advocate on their behalf if necessary. Keyworkers are changed from time to time and we discourage members from getting too attached at any stage, making it clear that they can talk to anyone among the staff that they feel comfortable with, at any time.

Will my son / daughter / person I care for get certificates for their activities at Assist?

No. We build on the strengths people have and focus strongly on social skills, daily living skills and job skills. Any groups or activities that involve things like reading, writing or money skills always work on ways of applying those skills in the real world. Instead of giving out certificates, we praise people for progress made, whenever it occurs.

Does Assist help with medication?

We can store medication safely, if required, and remind people when to take things as necessary, but we don’t administer medication ourselves.

Can my son / daughter / person I care for get a job straight away?

No. We always make sure that we get to know people properly before we encourage steps towards employment. Along the way, we often find that members have things they need to work on before they can manage a job and cope with the responsibilities involved.

Can a new member get one of the Assist flats straight away?

We have an accommodation waiting list and, again, it is essential that we know people well before offering opportunities of any kind.